Refund and Cancellation Policy
Effective date: October 24, 2026
We want you to know exactly what to expect before you buy. This policy applies to purchases from CJ MEDIA STRATEGIES LLC, doing business as Carolyn Johnson Music, (“we,” “us,” or “our”) and is part of our Terms of Service
https://www.carolynjohnsonmusic.com/termsofservice.
At a Glance
What you bought ~ Refund policy in short
Virtual Event tickets: All sales are final. Full refund if we cancel, no refunds for reschedules or non-shows.
Guitar course (self-paced): 7-day refund window.
Guitar course (with weekly virtual lessons) 7-day refund window, as long as your first live lesson hasn’t happened yet.
Private bookings Deposit is non-refundable. Sliding scale after that.
The details below control.
1. Virtual Event Tickets
All ticket sales are final. We do not offer refunds or exchanges for change of mind, scheduling conflicts, late arrival, or no-shows.
If we cancel an event, you will receive a full refund of the ticket price (and service fees if originally paid) to your original payment method within 15 business days of the announcement. You do not need to ask.
If we postpone or reschedule an event, your ticket is automatically valid for the new date. If you cannot attend the new date, you may request a refund within 14 days of the announcement by emailing contact@carolynjohnsonmusic.com.
If the venue, lineup, or start time changes, tickets remain valid. If a change is significant (for example, the event leader is replaced or the event moves to a different city or different virtual platform), you may request a refund within 7 days of the announcement.
Weather. For outdoor events, we will proceed in light rain or mild conditions. If we cancel or end an event early for unsafe weather before half of the schedule performance, we will offer a full refund or a credit toward a future event, at our discretion.
Transfers. You may give your tickets to a friend at no charge. Email us at contact@carolynjohnsonmusic.com at least 24 hours before the event to move the ticket to a new name. You must submit the new email address for the new name. Tickets may not be resold above face value.
2. Guitar Course: Self-Paced
You may request a full refund within 7 days of purchase, provided you have completed less than 25% of the course content. After that, purchases are non-refundable.
To request a refund, email contact@carolynjohnsonmusic.com from the address you used to buy. We will process approved refunds within 10 business days, and your access will end when the refund is issued.
3. Guitar Course: With Weekly Virtual Lessons
Refund window. You may request a full refund within 7 days of purchase, as long as you have not yet attended your first live lesson. Once your first live lesson has taken place, the purchase is non-refundable, but you may switch to self-paced access instead, with no refund for any price difference.
Scheduling and missed lessons.
• Live lessons missed by you are not made up and are not refundable. Recorded replays are not guaranteed.
• If we miss or have to cancel a live lesson, we will reschedule it. We will not refund the value of that lesson.
Pausing. If you need to pause for an emergency, contact us. Where possible, we will extend your lesson access period by the time you missed, up to 30 days, or switch you to the self-paced course instead, at our discretion.
4. Private Bookings
Private bookings involve reserving a date that we then can’t offer to anyone else, so these terms are firmer. If we give you a written booking agreement, and it differs from this section, the agreement controls.
Deposit. A deposit of 50% of the total fee is due at booking to hold your date. The deposit is non-refundable.
Balance. The remaining balance is due 14 days before the event. Late balances may result in loss of the booking.
If you cancel:
• 30 or more days before the event: you forfeit the deposit; any additional payments you made are refunded.
• 14 to 29 days before the event: 75% of the total fee is owed.
• Fewer than 14 days before the event: the full fee is owed.
If you want to reschedule. You may move your event to another date once, free of charge, but only if you ask at least 30 days before the original date and we are available. Later or additional changes are treated as cancellations.
If we cancel or cannot perform. If we cancel for any reason other than the events described below, or cannot perform because of illness or emergency and can’t reschedule to a date that works for you, you will receive a full refund of everything you paid, including the deposit. We will work with you first to find a new date or a qualified substitute you approve.
5. Events Beyond Our Control
If an event or booking can’t take place because of circumstances outside our reasonable control (such as severe weather, natural disaster, government order, venue closure, or public health emergency), we will offer, at our option and in this order of preference: (1) rescheduling, (2) a virtual event or booking in lieu of in-person event or booking, (3) a credit toward a future event or service, or (4) a refund of amounts paid, less any non-recoverable costs we have already incurred for your event or booking.
6. How to Request a Refund
Email contact@carolynjohnsonmusic.com with your name, the email you used to purchase, the product or event, and the reason for your request. We aim to respond within 7 business days. Approved refunds go back to your original payment method and usually appear within 5-15 business days, depending on your bank.
7. Payment Disputes
If something is wrong with a charge, please contact us first at contact@carolynjohnsonmusic.com. We would much rather fix it directly, and we usually can, quickly. If you open a dispute with your bank or card issuer, we may submit records (such as your order, delivery or attendance details, and this policy) to our payment processor in response.
8. Questions
CJ MEDIA STRATEGIES LLC (dba Carolyn Johnson Music)
Email: contact@carolynjohnsonmusic.com